Frequently Asked Questions

Popular questions

Which candles are suitable for Kattvik™ Large?

Candles 50 mm in diameter 300 mm long. We recommend these from Stearinlandfabriken.

Outside Sweden?
Google "church candles 50x300 mm".

Which candles are suitable for Kattvik™ and Kattvik™4 ?

20-24 mm in diameter, 200 mm long, conical-bottomed. We recommend these from the candle factory or these from Ikea.

Is it possible to buy a spare glass?

You can find spare glasses for our candleholders here. Most of our retailers also sell the spare glasses. You can find a list of stores and retailers here.

Returns & Refunds

How do I exchange an item?

The easiest and quickest way to make sure you get the product you want to exchange for is to return the product you have received and make a new purchase. See above for how to make a return.

How do I cancel a purchase?

To cancel a purchase please contact us at: info@kattvikdesign.com. If we have not processed your purchase, we will try to cancel it. If the purchase has already been processed, we will send you a return label and instructions on how and where to return your package once you have received your order.

How do I make a return?

We offer returns within 14 days from receiving the items. The item must be in unused condition and returned with the original box and accessories intact and undamaged. To initiate a return please contact us at info@kattvikdesign.com

Delivery

How much does shipping cost?

We have a shipping cost of 49 kr, and free shipping over 700 kr. Outside Sweden we have a fixed shipping fee that differs depending on the recipient country. Check the shipping cost by selecting the country in the checkout.

How long is the delivery time?

Normal delivery time is currently 3-5 working days after we have received your order, provided the product is in stock. We reserve the right to delays in delivery due to unforeseen events.

Payment

What payment options do you offer?

We offer express checkout with Apple pay and Shopify pay. As well as the following payment options:

Cardpayment. Payment with Amex, VISA, MasterCard och Maestro
Klarna

Care

What kind of screw is on the candleholder?

It is an M4 screw that can be easily tightened with a suitable screwdriver.

Does the brass candleholder need polishing?

No, it is made of solid brass that is polished and lacquered with a clear lacquer - so it should not be polished with brass polish. Here you can find our careinstructions.

How do I wash the glass?

The glasses can be washed in the dishwasher or by hand. Here you can find our careinstructions.

How do I clean the candleholder?

Use a cloth (preferably a microfiber cloth) with warm water to clean the foot of the candleholder, removing excess stearin and increasing the shine. The foot can get hot from the water so be sure to hold the foot with a cloth. The base of the candlestick should not be washed in the dishwasher. Here you can find our careguide.

Stores & Retailers

Where can I buy the candleholder in Båstad?

You can find the following retailers in Båstad. Please contact the stores for availability:

Norrviken Butik

Kattviksvägen 233, 269 91 Båstad

Magasinet i Båstad

Köpmansgatan 68, 269 31 Båstad

Ernst Interiör i Östra Karup

Viktor Ewalds väg 10, 269 41 Östra Karup

Vävaren i Båstad

Boarpsvägen 116, 269 91 Båstad

Turistbyrån i Torekov

Pål Romares gata 1, 269 77 Torekov

What retailers carry your items?

You can find our retailers and physical stores here.

Where can I buy your products in physical stores?

You can find our retailers and physical stores here. Please contact the retailer for information if the product you are looking for is available in the store.